Help & answers

Embarking on a journey with an eSIM is wonderfully freeing! To verify your phone's readiness, simply dive into its settings. For iPhones, look under Cellular or Mobile Data for "Add eSIM" or "Add Cellular Plan." Android users can typically find this in Network & Internet, then SIMs, or Connection settings. If you see an option to add an eSIM, you're all set to explore the world with seamless connectivity. It’s a quick check that unlocks a world of travel possibilities.

Absolutely, yes! For the smoothest travel experience with our eSIM plans, your smartphone must be unlocked by your carrier. A locked phone is tied to its original provider, preventing it from activating new eSIM profiles from other networks. Imagine a bird needing its cage door open to truly fly free! Before you soar, ensure your device is unlocked, granting you the ultimate flexibility to connect wherever your adventures take you. It's a key step for boundless exploration.

While eSIM technology is truly a modern marvel, many recent phone models across various brands are wonderfully compatible. Generally, iPhones released since late 2018 (XR onwards), and most flagship Samsung, Google Pixel, and Huawei models from 2019 onwards, support eSIM. For older or less common models, a quick check of your phone's specifications online, or in its settings, is the best way to confirm. We believe in helping you find connection, no matter your device's vintage.

Expanding your digital freedom beyond just your phone is an exciting prospect! Many cellular-enabled tablets and smartwatches, particularly recent models from brands like Apple, Samsung, and Google, do support eSIM functionality. This means your iPad, Galaxy Watch, or Pixel Watch could enjoy independent connectivity on your travels. Always verify your specific device model's specifications, as not all versions of these devices come with eSIM capability. Imagine navigating new cities or staying connected on a hike, directly from your wrist or tablet!